Current Open Positions
Customer Support Technician [posted 9/25/2019]
The Customer Support Technician (CST) is the first point of contact for our customers and their end-users. This position is focused on solving problems quickly and efficiently utilizing their own expertise or by escalating to other team members.
The CST is a blend of a "Level 1 and Level 2" technician, and expected to have knowledge of a variety of technologies and systems including end-user computing, basic server maintenance, firewalls and VoIP platforms. In addition the CST is responsible to maintain constant status updates to our customers via our ticketing system until the issue is resolved.
In addition to the Support responsibilities the CST also assists with various projects including desktop rollouts, hardware repair, server installations and more as a member of a multidisciplinary project team. The position also provides end-user training, proactive system maintenance and responds to alerts from systems monitoring as needed.
This position works out of our Network Operations Center, however travel to various customer sites will also be required (local car travel only). This is a full time position 8:30am - 5:00pm Monday-Friday. Weekly on call rotation is also required.
Required Experience/Education: High School Diploma or GED with at least one technical certification, 3 years of related technical experience, 3 years customer service experience
Technical Certifications such as A+, Network+, MCSA, etc. are strongly desired
Valid drivers license and functional/presentable vehicle required (mileage reimbursement provided)
Prior Managed Service Provider or multi-site/multi-company IT environment a significant plus.
Please include salary requirements and availability in your application submission.