Business Solutions Overview
Remote Network Monitoring

Integration and Design Solutions
Support and Maintenance Solutions
   
 
SUPPORT AND MAINTENANCE SOLUTIONS
 

I have a business to run, and I’m not a computer expert.  I just need this stuff to work.

My current tech keeps coming back but doesn’t seem to fix the problem.

I need help beyond the local computer store – something more targeted and timely since my business depends on it.

I can’t afford to hire an internal tech or “computer person”.

DLC offers comprehensive support and maintenance solutions for its customers.  Support can be provided on an “as-needed” basis or via a monthly support agreement with discounted rates.  Either way, every customer is given dedicated attention from senior technology engineers with over 10 years experience in business IT support.  DLC does not staff technican-level resources with knowledge of only the home-based user.  As such, support is provided while keeping the whole of your computing and business environment in mind. 

 
Support solutions can include the following features:
 
»  Remote Support Capability
 

Implements a non-intrusive, secure method for DLC’s team to remotely support all aspects of your IT environment, reducing the necessity of waiting for staff to travel to your location to repair most issues.

   
»  Remote Network Monitoring
  Provides an inexpensive, robust platform for monitoring the health and performance of your IT environment 24 hours a day, seven days a week, including customer access to systems health status and standard reports via the DLC customer portal.
   
»  Guaranteed Response Times
  4, 8, or 24 hour response time guarantees for critical aspects of your business that require immediate attention.
   
»  Discounted Rates (for both support and special projects)
 

Reduced standard rates on all services from DLC during the time the support agreement is in effect.

 
 
 

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