The Proactive Support Solution marries the best features of Break/Fix (or "time and materials") support agreements with those of Managed Services (pay one price for "all you can eat" support). The table below illlustrates the features of each solution and how they compare to the PSS solution.
For more information, please be sure to see the "fine print" listed below the chart, as well as our PSS Client Examples page where you can see what our actual customers paid with PSS vs. what they would have paid had they purchased Break/Fix or Managed Services solution packages.
Move/Add/Change Support
IT Management
Vendor Management
plus ~$ 40 per server
Want to see actual costs for REAL clients?
Click here to see customer pricing details based upon actual PSS customer bills.
The Fine Print
1 - Typical "time and materials" style agreement is described. DLC does offer time and materials services to appropriate customers whose businesses are a good fit for such agreements.
2 - Typical PSS package is described. However, any "optional" component can be incorporated into any package. Actually, each PSS solution package is completely customized to match the customers IT and business neeeds.
3 - Managed Services information is based upon publically available information from a local competitor. DLC does not offer these types of Managed Service Agreement Packages.
