Today’s businesses, regardless of how small, can’t operate reliably without technology. Your role as the business owner is to focus on what you do best. DLC brings enterprise class IT services and solutions to business in the Southern New Jersey region regardless of their size. Whether one-person or a company of 1000+ employees, DLC can scale industry-leading best practices and IT standards to your organization.
Break/fix vs. Managed Services
You likely have found that IT Support solutions fall into two general categories - Break/fix and Managed Services. Break/fix is basically "Call us when you need us" help provided by the hour. Managed services allows an organization to pay a fixed monthly fee for "all you can eat" support (plus an additional charge for anything that is "new" or project-related).
DLC strikes a balance between these approaches with our Proactive Support Solutions. Proactive Support allows for a highly-customized support, management and consulting solution at a consistent monthly cost. When compared to managed service alternatives, typically results in an approach tailored to your business at far less overall cost!
Click here to learn more about Proactive Support!
Experienced consultants and engineers – not technicians
Many low-cost technical services companies are focused on the home and small business market, when the needs of the home user versus the needs of the small business user are dramatically different. A simple “break/fix technician” is focused on repairing the issue at hand only and doesn’t look out for the good of the entire company’s IT infrastructure. Further – that technician likely has little to no experience with the needs of a business or the proper configuration of a business-class IT environment.
Businesses – both small and large – require experienced IT resources in order to succeed. DLC brings these resources to bear in every project at reasonable rates.
The average experience level of a DLC engineer is 16 years. (Most technican-based computer support staff average 0-5 years of experience.) The DLC team started their careers in Enterprise IT, they are intimately familiar with large and small organizations and multiple technologies including Microsoft, Apple, UNIX, Linux, and various networking technologies/standards (e.g.: ATM, Ethernet, token ring, wireless, security/firewalls, etc.). Businesses of all sizes benefit from this experience while paying rates that are far less than the industry norm.
Consultative Approach
When you first meet with DLC, we will conduct an Initial Assessment of your organization. The goal is to better understand your company and how you use technology. From there, we can start to examine your current technology investment and make suggestions of how to enhance the value of your IT environment. Even one-person companies need an objective view of how they are using technology.
Our assessment is aimed at understanding: "What does your company do?" "How do you leverage technology?" or "Describe to us your processes - manual or automated". -- we do this before we start making any recommendations.
With your business better understood, we can then begin developing a solution customized just for you and your business. No "cookie cutter" solutions here.
